The Pines

The Pines Holiday Home

Check In / Check Out
Your holiday property is available from 2pm on your day of arrival with a vacate time of 10am on the date of your departure as shown on your booking confirmation. During peak periods, these times must be strictly adhered to in order for the property to be serviced. However during off peak periods, early/late check-in/outs may be allowed with prior approval from the owners. Non-approved late departures will be charged at the daily tariff plus additional cleaning costs, if the cleaners are required to re-visit the property.

Key Collection
A set of keys will be left in the security box in the garage. You will be given a pin number with which to access the security box. A maximum of one set of keys per booking is provided.

Payments
For all bookings 50% of the tariff is required as a deposit to confirm the booking and is payable within seven (7) days from the date you make the booking. Balance of all outstanding monies is due seven (7) days prior to your arrival. Payment may be made by cheque (made payable to The Pines Holiday Home), money order, direct deposit or travellers' cheques (AUD). A booking fee of $11 applies to all bookings.
A bond may be incurred for group bookings or at our discretion.

Re-bookings
With the high demand of annual Christmas re-bookings, we would appreciate if you could make your re-bookings during your present occupancy and confirm with the required holding deposit of $200.00. You only hold the right to re-book The Pines Holiday Home for the corresponding dates in the following year until 5.00pm on the date of your departure. For Christmas re-bookings, the balance of the 50% deposit must be paid by 30th April with full payment due by 1st October.

Linen
Linen is provided at The Pines Holiday Home with the exception of the cot. Please bring bedding if you intend to use the cot.

No Smoking
The Pines Holiday Home is strictly non-smoking and a fee may apply for smoking indoors. If you do smoke, please do so outside and dispose of your butts in the rubbish bin not the garden!

Pets
Pets are not allowed.

Breakdowns/Malfunctions
The Pines Holiday Home is privately owned and is rented on a fully self contained basis. In the event of faults and/or malfunctions of appliances or inclusions, there is no obligation from the owner to compensate or discount. All breakdowns must be reported as soon as possible and whilst every effort will be made to repair these items as quickly as possible, no guarantee of their availability or serviceability for the duration of your stay is given. No refund or reduction in tariff will be made in these instances. Should a tradesperson be sent out upon your request to carry out a repair that was unnecessary, the cost of the callout will be charged to you.

At times situations arise over which we have no control. The owners of The Pines Holiday Home reserve the right to move visitors to alternate accommodation (subject to availability) at their discretion. If this is the case, we will notify you as soon as possible and make every reasonable effort to make sure you are satisfied with your new address.

Local Health Regulations
The Pines Holiday Home is equipped for a specific number of guests - 6 persons. It is against Health Department regulations for more persons to occupy a property than there are beds to accommodate them. No mattresses, tents or caravans, or more cars than the property accommodates are allowed. If the property is reported to be overloaded, the tenants will be asked to vacate with no refund made.

Security of Property
All guests are responsible for keeping the property secure during their stay and will be responsible for any theft or damage due to neglect in this area. No liability is accepted for any injury, debt, damage, loss, delay, expense or inconvenience caused directly or indirectly by events beyond the owners' control. No responsibility is taken for guests' personal property left on or near the premises. It is recommended that guests take out personal property insurance or adequate travel insurance should any unexpected situations arise before or during your travel period

Damage / Breakages / Cleaning
On departure, please ensure the property is left as you found it, clean & tidy including all dishes washed, rubbish removed and BBQ cleaned. An additional $75 cleaning fee may apply if the property is not left in this condition. All guests are responsible for any loss or damage arising from breakages or other damage to the home or common property during their stay including any additional cleaning, removal of excess garbage, repairs or replacement of items in the property. All breakages/damages must be reported as soon as possible, but always prior to departure. The Pines Holiday Home is privately owned. Please respect our property and do not move the furniture around. By accepting these Terms and Conditions you
authorise the owners of The Pines Holiday Home to charge you for the cost of any additional cleaning, repair or replacement required as a result of your tenancy.

Garbage bins are provided at the property. Please ensure that all garbage is removed from your holiday property and placed in these bins. Please read the sign in the holiday property for garbage collection day. You are required to place the bin on the kerbside for collection with the handle facing the property. Any excess garbage can be taken to the Kangaroo Island Waste Depot and deposited free of charge.

Property Description

The owners of The Pines holiday Home have described the premises, position and furnishings to the best of their ability and in good faith. All guests are advised to view our website and any information contained therein - or a verbal description is provided in good faith and is subject to interpretation and no responsibility or refunds for alleged misdescription can be accepted.

Lost Keys
If keys are lost you will be responsible for the changing of the locks and the cutting of 6 new sets of keys. Should a guest require duplicate keys after hours phone 0418 894428. A $30 cash service fee is applicable. If no spare keys are available, tenants may be liable for any costs involved in gaining entry to premises. The keys are your responsibility so please take care of them.

Lost Property
Left Items - if requested we will endeavour to recover and return items of value inadvertently left in your holiday property, but take absolutely no responsibility for the recovery or return. Postage, packaging and the cost of sending out a person to search for the item will need to be paid in advance; a minimum cost of $20.00 applies. Low value items found will be held for claiming for a maximum of 2 weeks and if not claimed will be disposed of.

Cancellation Policy
If you cancel your accommodation and we can secure a replacement booking for the same period and at the same tariff, your amount paid will be refunded less an administration fee of 10% or $50 which ever is greater. If however the property cannot be relet, your amount paid is not refundable.

If you shorten your stay, the unused portion of your rental is not refundable.

The owners of The Pines Holiday Home retain the right to negotiate the tariff or length of stay to obtain a booking on a cancelled booking as we deem necessary. Please note that a change of booking dates attracts the same conditions for cancellations as stated herein.

Bookings will not be refunded until the new booking has been paid and confirmed, which may not be until the travel dates in mention and refunds will be processed by cheque only.